Package terms

1. Who we are

Hone is a website care service provided by WEHAVEPOWERS (WHP) CREATIVE LTD. (company no. 06776349), Suite 5 Manor Farm Court, Old Wolverton Road, Old Wolverton, Milton Keynes, MK12 5NN (“WHP”, “we”, “us”).

These terms apply when you buy a Hone package. By completing checkout you agree to them.

2. The service

The Care Plan is an ongoing care subscription for one website. We monitor the site's health and pending updates daily and keep it current as updates arrive. It includes:

• —Daily monitoring of your site's health and pending updates
• —Updates and security patches applied as they arise, by hand, one change at a time
• —Every change health-checked before we move on
• —A monthly report of what we found and fixed
• —Priority response when something breaks

3. The one-off Update Package

The Update Package is a single piece of work: we bring every outstanding software, plugin and security update on your site current at the time of purchase, applied by hand and health-checked, with confirmation when the site is fully up to date. It does not include ongoing monitoring or future updates.

4. What is not included

Both packages cover keeping your existing site healthy and up to date. They do not include:

• —New features, redesigns, content changes or development work (we are happy to quote for these separately)
• —Hosting, domain, licence or other third-party fees, which remain your responsibility
• —Fixing problems caused by changes made by you or a third party without our involvement
• —Out-of-hours cover: we work UK business hours, and issues reported outside them are picked up the next working day

5. Access

So that we can do the work, you agree to give us the access we reasonably need, such as hosting, CMS or administrator access. WordPress sites also get our lightweight monitoring plugin installed. We only use this access to provide the service, and we treat your information in line with our Privacy Policy.

6. Term and billing (Care Plan)

The Care Plan is £75 per month plus VAT, paid by card through Stripe. It is a rolling monthly subscription: it continues month to month until cancelled.

You can cancel at any time through the Stripe customer portal or by emailing us; cancellation takes effect at the end of the current billing month, and the service stops when the subscription does.

If a payment fails and is not resolved within 14 days, we may pause the service until payment is brought up to date.

We may change the monthly price, giving you at least 30 days' notice before it takes effect.

7. Our commitment and its limits

We take real care with your site: changes are made individually, health-checked, and never left to blind auto-updates. But websites depend on software, hosting and services we do not control, so we cannot promise your site will never have a problem, and we are not responsible for failures of hosting providers or other third-party platforms.

If something we have done causes a problem, our first response is to put it right quickly. Our total liability under these terms is limited to the amount you have paid us for the service in the 12 months before the issue arose. Nothing in these terms limits liability that cannot be limited by law.

8. General

We may update these terms from time to time; the version on this page applies from your next monthly renewal, and we will tell you about any material change before it takes effect.

These terms are governed by the law of England and Wales.

Questions? Email info@whpcreative.co.uk and we will be happy to help.